Is your Aillio Bullet R1 V2 due for a deep clean and performance check? Let us handle it. As authorised UK sellers, we offer a comprehensive, professional servicing solution that ensures your roaster is clean, calibrated, and functioning at its best. Price includes shipment to and from us, replacement parts covered under service or warranty and VAT.
The Service
We go far beyond a basic clean. Your roaster will be fully dismantled, thoroughly inspected, and deep-cleaned from top to bottom.
Initial Assessment
Test roast to evaluate current condition
Full documentation with before photos
Deep Mechanical & Electrical Inspection
Front and rear dismantling of major components
Bearing, shims, grub screws, cooling tray filters will be replaced for free if necessary
Exhaust seal, rubber gasket, chaff plug, belt and rubber motor brushes will be replaced for free if machine is under warranty
Complete cleaning of exhaust ports, impeller fan, chaff chambers, and the often-misfitted chaff basket
Electrical connections, belt tension, motor fixings, and sensors inspected
Cleaning Process
Burnt residue removed
Solvent and detergent cleaning of key components
New cooling tray filter included
Final Check
Full reassembly
Final test roast to ensure optimal function
Detailed service report with checklist, photos, and returned worn parts
Warranty & Additional Repairs
Any faulty parts covered under warranty are replaced free of charge
If any parts outside warranty need replacing, we’ll always contact you first for approval and cost confirmation
In the event that we discover an issue with your roaster outside of the service, we will lialise with both yourself and Aillio Europe to determine the repair, whether it is covered under warranty and the price (if applicable) and timescale for the repair before proceeding with any additional work. Please note labour may be charged for additional repairs carried out under warranty.
How It Works
Booking - Simply book and pay for the service on our website. Once confirmed, we'll coordinate shipping with you directly.
If you still have the original box your Aillio Bullet came in, we'll arrange for your roaster to be picked up from your address. No box? No problem. We'll send a sturdy empty box for you to safely pack the machine. Once packed, we will arrange pick-up of the parcel, all you need to do is attatch the prepaid label we have provided. When your serviced roaster is returned, the same process applies in reverse—if we provided the box, we’ll arrange for its collection the day after delivery.
Timeframe
We estimate a turnaround of 10 working days, accounting for transport and service time. If additional issues with the roaster are discovered outside of the service, it could take longer—but we’ll keep you updated every step of the way.
Important Notes
Service is for UK customers only
Transportation arranged by ourselves is insured up to the full retail value of your roaster
All services are subject to our full Aillio Bullet Service Policy Terms & Conditions. Please ensure you have read them in full before purchase.
Price includes shipment to and from us, replacement parts covered under service or warranty and VAT.